Greg and Mandy's Travels

After an early morning coffee and pastry, and a walk along the Gold Coast beach, I checked myself in, and was duly waiting patiently when Mandy’s flight arrived from Melbourne.

An 8 hour flight on a newish Boeing 787 direct to Tokyo, but it was one of the most straightforward flights I’ve had. To their credit Jetstar left on time, arrived early, got the ordered meals right, and we had a quiet journey on a good plane, so it all worked out perfectly in the end.

Straightforward immigration and customs formalities, and we didn’t hit a speedbump till we had to find the machine (down one floor and along a bit we eventually worked out) to buy a stored value card and load some money on it.…

Packed and ready to travel, but it didn’t go quite to plan. In the middle of the afternoon, I received a message to say that my bus for very early tomorrow morning which was going to transfer me to the Gold Coast Airport for my flight had been canceled. Sheesh, thanks for the warning.

After three calls to the service centre, being cut off, and talking to several people who really didn’t know what was going on, I was eventually told that there were no other options, and ‘would I like a refund’. There’s nearly always an option, it’s just that they don’t think about it.…